Accessibility Statement

This accessibility statement applies to content published on the www.lanarkshiresexualhealth.org domain. It does not apply to other NHS Lanarkshire websites.

This website is run by NHS Lanarkshire’s Sexual Health team in Health Improvement. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts,
zoom in up to 300% without the text spilling off the screen,
navigate most of the website using just a keyboard,
navigate most of the website using speech recognition software
listen to most of the website using a screen reader

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

The UserWay Website Accessibility widget is available on this website and is powered by a dedicated accessibility server.

To change font, colour and other settings in your browser see the following guides:

How accessible this website is

We know some parts of this website are not fully accessible:

Some video streams do not have captions.
Some Portable Document Format (PDF) files are not fully accessible to screen reader software. For example:
- some PDFs do not have a logical structure based on tags and headings,
- some PDF document properties are missing such as title, subject, author and keywords,
- some images in PDFs do not have text alternatives, and
- some tables in PDFs do not have column and row headers.
Some page elements have issues with contrast, labels and reflowing text.

How to request content in an accessible format

If you need information on this website in a different format like HTML, accessible PDF, large print, easy read, audio recording or braille contact us by email at info@lanarkshire.scot.nhs.uk or call our General Enquiry Line on 0300 30 30 243.
When you contact us, please tell us:

the web address (URL) of the content,
your name and email address,
the format you need, for example, HTML, audio CD, braille, British Sign Language (BSL) or large print, accessible PDF.

Health information in different languages and formats – including BSL, Easy Read and translations can also be found on www.nhsinform.scot/translations.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the NHS Lanarkshire Sexaul Health Team by email at admin@www.lanarkshiresexualhealth.org.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us

You can contact NHS Lanarkshire by:

Emailing us at in fo@lanarkshire.scot.nhs.uk
Calling our General Enquiry Line on 0300 30 30 243
BSL speakers can use the Contact Scotland-BSL service to make telephone calls to public, voluntary and private sectors services 24 hours a day.
Contact Scotland-BSL is a Scottish Government service that connects deaf BSL users throughout Scotland through an online BSL interpreting video relay service (VRS) with all of Scotland’s public authorities and voluntary organisations (Third Sector).
For more details about using Contact Scotland-BSL visit: www.contactscotland-bsl.org

For more information about ways to contact us visit our Contact Us page.

Technical information about this website’s accessibility

NHS Lanarkshire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some keyboard focusable clickable icons do not have text/label visible to a screen reader. This fails WCAG success criterion 3.3.2 Labels or Instructions. Sufficient labels, cues, and instructions for required interactive elements are provided via instructions, examples, properly positioned form labels, and/or fieldsets/legends. Work is ongoing to fix.
Some headings or page elements do not support reflow. This fails WCAG success criterion 1.4.10 Reflow: Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions. Work is ongoing to fix this.
Some page elements have insufficient contrast. This fails WCAG success criterion 1.4.3 Contrast (Minimum): The visual presentation of text and images of text has a contrast ratio of at least 4.5:1. Work is ongoing to fix this.
Search form control may not have a corresponding label. This fails WCAG success criterion 3.3.2 Labels or Instructions. Sufficient labels, cues, and instructions for required interactive elements are provided via instructions, examples, properly positioned form labels, and/or fieldsets/legends. Work is ongoing to fix this.
Many of our PDFs do not contain a relevant document title. This fails WCAG 2.1 success criterion PDF18: Specifying the document title using the Title entry in the document information dictionary of a PDF document. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
Many of our PDFs have diagrams and/or tables. Some of these do not have a text alternative, so the information in them is not available to people using a screen reader. This does not meet WCAG 2.1 success criterion 1.1.1 (non-text content). Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
Many of our PDFs do not contain fully tagged content or tab order for easy navigation. This fails WCAG 2.1 success criterion PDF3: Ensuring correct tab and reading order in PDF documents. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
Many of our PDFs do not identify headings, lists or data tables correctly. This means users using screen readers may not be able to follow the structure of a document, which may affect their ability to access and understand the information. This does not meet WCAG 2.1 success criterion 1.3.1 (info and relationships). Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.
Many of our PDFs contain figures which do not have alternative text. This fails WCAG 2.1 success criterion PDF1: Applying text alternatives to images with the Alt entry in PDF documents. Work is ongoing to fix these or replace them with accessible HTML pages in order of patient need and frequency of use.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Where possible NHS Lanarkshire will update PDFs to be more accessible or offer an alternative format. For example, we now link to new versions of Easy Read documents for people with learning difficulties (formerly on the Health-e-Lanarkshire website). This may not be possible for all PDF files, including those from other organisations.

Any new PDFs or Word documents we publish will meet accessibility standards except where it is in the interest of our patients to publish information before the accessibility standard can be met.

Video

Some of our older videos may not feature captions. Many of our videos are embedded from YouTube and Vimeo. These may feature labelling from YouTube and Vimeo which are incorrect or not sufficiently descriptive – you can visit our YouTube and Vimeo channels to see more of our videos.

What we’re doing to improve accessibility

Work is ongoing to:

regularly test and fix issues found such as contrast and link purpose issues,
update PDF documents to be accessible,
make sure new documents are accessible where possible, before they are published,
publish documents in HTML where possible, rather than PDF,
train staff to make sure they are aware of the importance of accessibility, and how to make their documents accessible.

Preparation of this accessibility statement

This statement was prepared on 11 June 2019. It was last reviewed on 9 August 2023.

This website was last tested in June 2023. The test was carried out internally by staff in NHS Lanarkshire’s Communications Department. We use the Web Content Accessibility Guidelines V2.1 level A and level AA and tools including WAVE to test how accessible our website is.

When deciding on a sample of pages to test, we chose based on:

our most popular pages,
pages that gave a good example of each one of our templates,
pages that included images, multimedia content and interactive elements.